The Bronze Support Package is a two year plan that is necessary to take full advantage of your system by giving you secure remote access from anywhere in the world*. The warranty offers the peace of mind that if something goes wrong with your investment, you're not looking at any cost to replace it. And, by having a support number to call, and a service request form to submit on the web, you can be sure to get the immediate attention you deserve plus a whole lot more.

Offsite Backup

An absolute must have. Rest easy knowing that all of your configuration settings have been saved in a safe place each time a Futurian™ programmer makes an update.

Secure Access and Control*

Provides homeowners with peace of mind by enabling monitoring and control of devices and systems in the home from anywhere via a common Internet connection.

8 Hours Remote Home Programming*

Enables Futurian™ programmers to quickly and conveniently assist customers without the expense and hassle associated with the traditional on-site service calls to perform such tasks as ongoing system personalization and support.

Extended 2 Year Warranty

A warranty that covers all major hardware and the associated labor to replace or repair the hardware in each starter package or solution addition you choose to add to the plan.

Accelerated Call Back

All open ticket items whether entered through the web site, or called in, will be returned within 1 business day.

Automatic Software Updates*

The system is setup to retrieve and install the desired software packages via the Internet.

Music, Movie, TV, and Radio Identification*

The system is setup to use AMG’s LASSO™ service to automatically identify and retrieve cover art for a homeowner’s CD, DVD and MP3 collections, and icons for TV, AM, FM, and XM radio stations based on a user’s location. This enables powerful media management and quick navigation for a rich browsing experience from any Control4 user Interface.